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Shipping & Delivery Information

DELIVERY INFORMATION 
(Local Deliveries are made by Thrive Greenery and Gifts staff)
  • ALL SAME DAY orders must be received no later than 11:00 am to guarantee same day delivery. 
  • Delivery is for local areas only within our predetermined delivery zones. If your shipping address postal code is within our delivery area you will be able to select local delivery during checkout. This form of delivery is the only way we can deliver fresh flowers as well as other items on a specific date. 
  • * Minimum purchase required for all local deliveries is $40 not including taxes and delivery charges. 
  • A local delivery fee of $15/$20/$25 depending on the address will be added to each order. Fees are calculated by distance from our shop when you input your postal code on the Gift Check out page in the cart. 
  • We will call each recipient of any unit # addresses to make sure we can make delivery. If we cannot reach them on the day of the scheduled delivery we will notify the sender and try again the next day of business. We will not issue refunds if the recipient is unavailable to receive the order on the specified date. That becomes the purchasers sole responsibility.
  • We will only leave flowers outside when our attempts to contact the recipient were unsuccessful. We take photos of proof of delivery and text them to the phone number we have for the recipient to let them know the flowers are there.
  • We cannot leave flowers out on very cold or very hot weather. We will make every attempt to contact the recipient to have an agreed delivery time but if we are unsuccessful reaching the recipient we will deliver the next day or as soon as we contact them.
  • If the recipient's address is incorrect and delivery was attempted, an additional fee may be added to your order. Thrive Greenery and Gifts is not responsible for deliveries made to incorrect addresses submitted by the purchaser. If such a delivery is made the customer assumes responsibility for the entire purchase.

SHIPPING INFORMATION
  • Orders will be shipped within 1-3 days of your order.
  • All items are shipped by standard ground shipping. Contact us if you would like a quote on expedited shipping. 
  • Please allow enough time for your purchases to arrive as we cannot guarantee shipping delivery dates. 
  • Shipping fees are non refundable once they have been paid.
  • Thrive Greenery and Gifts is not responsible for lost packages during shipping.  
  • The purchaser is solely responsible for any return shipping costs if your item needs to be exchanged or returned. Please see Return & Exchanges page for more information.
  • Please contact us if you would like a quote for international shipping.