In-store purchases:
Eligible In store purchases can be returned or exchanged within 7 days of purchase.
To be eligible for a return the product must:
- Be in its original packaging.
- Have been purchased within the last 7 days.
- Have the receipt or proof of purchase.
Online orders:
Eligible Online purchases must be requested in writing or returned to the store within 7 days to be eligible for a return.
Please contact us by email customerservice@thrivegreeneryandgifts.ca to request a return prior to returning your package. We will need to issue a return approval prior to you shipping the package back to us. We will give you specific instructions by email for the return once approved. Please send the product back in the original packaging and include the return approval slip.
Return Shipping Address:
Returns @ Thrive Greenery and Gifts
Unit 5 5723 176th St
Surrey, BC V3S 4C9
Damages, shortages or any defects must be reported in writing. If there is an unfortunate circumstance of your order arriving damaged or does not meet your expectations, please notify us within 48 hours of receiving your goods.
Send an email to customerservice@thrivegreeneryandgifts.ca where we will help you out to receive a replacement or refund depending on the circumstance.
Final Sale Items – not eligible for return
- Live plants
- Flowers Fresh or Dried
- Soaps, Lotions and Bath bombs
- Sale or AS IS product
- Seasonal Items (holiday décor/specialty items are exchange only and must be prior to said holiday.)
Refunds
Refunds are issued in the original payment form minus original shipping and handling and return shipping charges. Please allow 5-10 business days for your refund to appear in your bank account.
If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at #778.547.0838 or customerservice@thrivegreeneryandgifts.ca